JUST PUDGE

THE MULTIPLE CHOICE TEAM

1) Occasionally there are gaps between what we expect people to do and what they ACTUALLY do

- expectations vs expectations

- expectation | (gap) | experience

A] We CHOOSE what goes in the gaps

B] We chose to BELIEVE the best or ASSUME the worst

C] 2 things make it difficult for us to believe the best…

1. What I SEE

2. Who I AM

2) Developing a culture of trust is critical to the health and success of your organization

A] Trust fuels PRODUCTIVITY

B] A culture characterized by trust attracts trustworthy people and quickly surfaces those who AREN’T

1. You will never know who you can’t trust until you TRUST them

*****”The moment you feel the need to tightly manage someone, you might have made a hiring mistake.” -JIM COLLINS*****

2. You will never know who you can trust until you TRUST them

3. Trusting is risky. Refusing to trust is RISKIER

C] Trust enables an organization to move FORWARD

*****Teams use trust as currency. If it is in short supply, then the team is poor. If trust abounds, the members of the team have purchase power with each other to access each other’s gifts, talents, energy, creativity, and love. THE DEVELOPMENT OF TRUST, THEN, BECOMES A SIGNIFICANT STRATEGY.” –Reggie McNeal *****

3) Developing a culture of trust BEGINS with the leader

A] Trust and suspicion are both TELEGRAPHED from the leader throughout an entire department or organization.

B] When you can’t choose to trust, you must choose to CONFRONT

1) Concealed suspicion poisons the entire relationship

*****”The moment there is suspicion about a person’s motives, everythinghe does becomes tainted” –Mahatma Gandhi*****

2) The consequences of confrontation are far less severe than the consequences of CONCEALMENT

C] To develop a culture of trust, leaders must be TRUSTWORTHY

5 COMMITMENTS

1) When there is a gap between what I expected and what I experienced, I will BELIEVE the best

2) When other people assume the worst about you, I will come to your DEFENSE

3) If what I experience begins to erode my trust, I will come directly to you about it.

4) When I’m convinced I will not be able to deliver on a promise, I will inform you AHEAD of time

5) When you confront me about the gaps I’ve created, I will tell you the truth

PERSONAL EVALUATION

1) Are there people in your organization you have a difficult time trusting?

2) Is it your issue or theirs?

3) What can you do about your part?

4) What do you need to address with them about their part?

5) Who do you sense has a difficult time trusting you?

6) Why?

7) What can you do about it?

This entry was posted on Friday, October 9th, 2009 at 8:20 pm and is filed under CONFERENCES/BOOKS. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.